Have a look in the Virgin Media online account. See. 1. It’s important you choose a passcode that’s different to the one you use to unlock your device. You may also benefit from performing a PIN hole reset on the Hub to see if this gets things working again. Tech Chatter. 67. I have turned off the 'Web Safe' settings in my Virgin Media Online Security settings, both Virus Safe and Child Safe are turned off and while turning these off certain websites did come unblocked, I'm still finding an issue with this website which I desperately need to access because of my job. Hello. What is the website,. Virgin Media's team are as ever silent on. Move message to Spam folder (default) Flag a message as. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. Morning everyone, I have seen a few posts relating to this, wondering if anybody had found a solution as there appears to be no easy access to call or email Virgin directly. 9. Back up your device using iCloud or your computer. Browse Virgin Media Virgin Media Community. I will be able to assist and get this changed for you. For some like you the selected setting in the VM Account is not reflected in the functioning of the VM DNS. select Save changes and confirm changes are. Virgin Media Internet Security works even when you’re out and about – keeping your devices protected even when you’re not connected to our network. Websafe: Available to all new Virgin Fibre customers who signed up after 27th February 2014. on 06-03-2023 16:05. 0. Use a vpn or change your device dns settings to Cloud flare in the meantime. Child Safe is easily customisable by clicking on the Categories, Websites or Set timer filters, so that you can control the level of protection. Hopefully when that thread concludes it will also resolve your issue. Web Safe turned off but still blocking websites. Options. Parental controls block websites and applications that you think are unsuitable for your child. Stream from Virgin Media. Web Safe works via Virgin Media's DNS and to confirm if that is the case go to and confirm the reported AS Name is Virgin Media. 100. This means that when a mobile is connected over your home Wi-Fi, your. Vodafone Why have I received a Virgin Media Child Safe settings or Virgin Media Virus Safe settings message? Virgin Media has switched on your parental controls by default. org. Also check the dns settings of your vpn while you're there. 8. 162. You can find out more FAQs about Web Safe here. Browse Virgin Media Virgin Media Community. When prompted, enter the settings. com via terminal and search the IP to see where its pointing to), so had to turn off the web settings, rebooted my router just in case and used a new terminal window to ping github. I'm able to access online account and change the Web Safe Settings. IPCONFIG reports DNS servers as 194. Learn moreHi. 1 — the Internet’s. Stay up to date by checking your latest bill, previous bills, and any upcoming charges. Virgin Media. 0 you will need to use 192. 168. It's the same for virus safe and child safe. At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. Bypass Child Safe & Virus Safe. 8 and/or 1. You can manage the Child Safe settings for your family in the Account Settings section of My Virgin Media. I have been using Websafe for some time but I noticed this morning (about 7. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. 100 & 194. Tap Install Now. Click: My Apps. ) and blocked and allowed websites have disappeared completely. e. And possibly the best thing about Web Safe is it comes with all our broadband packages, absolutely free. Adjust the settings according to the level of protection you want. 100. 0 Replies 530 Views 0 Replies 530 Views QuickStart - Upgrading Fibre & TV to Hub 3. If you see two software update options available, choose the one you want to install. Remember that parental control settings are only one part of online safety. Virgin Media takes online safety seriously. . Login in the the Virgin Media online account and try the to enable websafe. com nslookup protonvpn. virgin fibre web safe 0 Virgin Media takes online safety seriously. Reply. This is the mode you choose if you’ve decided to use a third-party router, such as the Netgear Orbi system or Google Wifi. Connect to the router with a LAN cable. VM must have some AI that when want web safe off it thinks that was too easy I keep web safe on. You need F-Secure SAFE – our award winning internet security package. The easiest way to access websites blocked by your ISP is by connecting to a VPN. Here you’ll find all the help you need for Virgin Media related problems and issues. With reference to the answer to the question of how to fix Netflix is not connecting to Virgin Media, it is necessary to have an uninterrupted Internet Connection. 8. e. Virgin Media broadband safety and security Virgin offers an array of online protection software in the form of Web Safe, Child Safe and Internet Security to keep you, your household and. I. Move message to Spam folder (default) Flag a message as. 65% of young people aged 11-16 are in favour of the. It happens, and mine is listed on 3 at the time I write this, and it's from a previous user of the IP address. Enter your credentials and press OK to log into the router settings menu. Email address. We give all our customers a complete, market leading security package called Virgin Media. Mark as New; Bookmark this message; Subscribe to this message. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides. Child Safe: Disabled - When Enabled this settings blocks VPNs / Teleconfs / Messenger Apps via DNS redirection. I am having the same problem that has been reported by others, I want to enable Child Safe in my Web Safe settings. Here are our top tips to help you on your way. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. 11; 0; 0; rikthemonk. 0 Kudos. To disable Virgin Web Safe and access sites and services blocked by it: Sign in to Virgin Media. These are two settings — Virus Safe and Child Safe. Sorry to hear you're having some issues with signing into your online account. Options. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. Web safe provides ultimate protection when using the internet. 159. 48. AS Name. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanks We would like to show you a description here but the site won’t allow us. Open Advanced settings. Manual configuration settings for email. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. 255. 0 Replies 552 Views 0. 1. Sorry to hear you're having some issues with signing into your online account. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. Changing DNS on your device is the best option VM have other DNS 194. Tap Install Now. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. We can't update your Web Safe settings at the moment. Discover the web for yourself. When I go to my account settings, the option is nowhere to be found, and any other page is just stuck on an infinite loop of loading. e. com (connection reset error). Virgin Media. 4. This help content & information General Help Center experience. com 194. uk Server: cache1. Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. Here you’ll find all the help you need for Virgin Media related problems and issues. Also check the. I tried to check the AS name as advised on the forum , here is what I found. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. com 9. VM has WebSafe enabled. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereChild safe not working. Access your bills, diagnose faults and manage your package. Parental controls block websites and applications that you think are unsuitable for your child. Networking and WiFi. ” This is generally a useful feature; however, it can sometimes deem VPNs as unsafe and will block them. Select the correct HDMI input for your box. on 09-09-2023 11:35. When I try to switch it on I get the message: Sorry the changes you made were not saved, please try again. All Rights ReservedHere are our top tips to help you on your way. Select SPAM Settings. Click: Settings. When I go to the settings page and click to turn on, I get the message " Sorry the - 5319009. We'll go over how to set up the filter, what. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. Login to the Virgin Media online account in a web browser. If you changed the computer's network settings to use any Public DNS does that re-gain access. A quick look at this handy picture should help you find the best location. - 5280770 Browse Virgin Media Virgin Media CommunityHi there, thank you all for your help. Business, Economics, and Finance. resolved IP Address is 185. Options. Hello, I am having this problem too. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. All Rights ReservedClaims from VM Mod team that Child Safe management is fixed, have proved to be quite false. Every computer on the internet must have a unique. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. com IMAP Port. 159 will never call you directly, but you can trust 159 to always put you through on request to your bank. 222 and 208. 168. 1 technology, is designed to power the next-generation of connected devices – including modern smartphones. Hi. Clear searchWeb safe provides ultimate protection when using the internet. not the VM Hub. . 168. 1. I regularly block YouTube for my children safety and mental health and for weeks now I have been unable to block this. At Virgin Media, we pride ourselves on our parental controls. I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. Web Safe is not automatically turned on for customers who joined before this date. Post back here to have issue flagged to the forum team. Why is this marked at solved. Web safe provides ultimate protection when using the internet. We would like to show you a description here but the site won’t allow us. Welcome to the community and thanks for taking the time to post your issue on the forums. Home Phone. All in all, CyberGhost VPN is a very affordable VPN option for Virgin Media, no matter if you use their Internet service and want to get rid of throttling or VPN blocks, or you want to simply watch Virgin TV Go from outside the UK without restrictions. on 23-05-2023 15:19. Child Safe is easily customisable by clicking on the Categories,. 8. 1 and all appears in order. Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you're having some issues with amending your Web Safe settings at the moment! I'll be more than happy to help via Private Message. This looks like a wider Virgin Media issue but I’d be delighted if someone knows of a fixChild Safe not working in Security matters Wednesday; Installed Web Safe on Mac. Phone. 8. Sorry to jump on this thread but I have been having the same issues and finding it infuriating. Plug your device into a power source and connect to the internet with WiFi to avoid eating into your data allowance. Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. 159. We give all our customers a complete, market leading security package called Virgin Media Security,. 100: The Internet Security team have stated Child Safe is on and whilst that maybe the case it is not working, i. This along with the fact that Lix can reach the site via VPN and BT would suggest that the site itself is blocking her Virgin Media IP. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. . Your previous Web Safe settings will remain active. Forum; Apps. Please look out for the purple envelope. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn how you can change Web Safe settings to turn Child Safe off. Please look out for it in the top-right, white envelope or by tapping your profile picture and then "Messages". - 5083340. It’s important to remember that Web Safe protects all your devices connected via your router, whereas anti-virus software only protects the device it’s installed on. Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. 67. And we don’t mean wrapping them in bubble wrap. If you express your Web Safe preference a VM Team member will pick this up and attempt to correct the situation on the back end systems. Finally with regard to the traceroute - It leaves VM's network and stops one hop short of the destination. Re: Websafe settings no longer having effect. 1 or 192. Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. If you haven’t changed your password, the default one is placed on the bottom of the router. Thanks for coming back to us timcollier1965, I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started. If you're a Virgin Fibre customer, when you register for My Virgin Media we'll ask to you choose your Web Safe settings. We would like to show you a description here but the site won’t allow us. Options. Can you confirm if you've been able to sign in previously?To turn on Web Safe, simply sign in to your My Virgin Media account and select My Apps. Toggle the button next to Child Safe option to turn it Off. 67. Bypass Child Safe & Virus Safe. A VPN circumvents restrictions by encrypting and sending all of your traffic. From there the Web Safe can be accessed and configured. Web Safe is automatically turned on for customers joining Virgin Media after 16 May 2018. Navigate to the My Apps tab and select Web Safe from the menu. 1. 0 that contains your default network information. From blocking unwanted calls to keeping young children safe online, this guide looks at the security settings offered by Virgin Media for all your devices. If you’d like to change the. Should you still wish to use Child Safe then sign in here and: select Account settings > Online security > Websites. Virgin Media takes online safety seriously. com and we’ll look into them. To enable or disable each level of protection toggle 'Turn Off' or 'Turn On' and click apply. WebSafe are safety settings that are selected to work over your home broadband connection. . Changing Virgin Media Web Safe Settings on a Mobile in Self Care Videos 20-08-2018; Changing Virgin Media Web Safe Settings on. 1. VPN operates fine for use with : Virus Safe : Enabled Child Safe: Disabled - When Enabled this settings blocks VPNs / Teleconfs / Messenger Apps via DNS redirectionMy Virgin Media in Self Care Videos 20-08-2018; Welcome to Virgin Media in Self Care Videos 20-08-2018; Using Web Safe with Virgin Media in Self Care Videos 20-08-2018; Changing Virgin Media Web Safe Settings on a Mobile in Self Care Videos 20-08-2018; Changing Virgin Media Web Safe Settings on Desktop/Laptop in Self Care. Thanks TimWatch the video to get quick tips on how to manage parental controls on Virgin Media Broadband. 48. If you log into your online account through a web browser, go through to Account settings > Online security > then from this page you can see and manage Web safe. In order to avoid future infections on your home network it is recommended that you turn on Virus Safe, which is available as part of our free Web Safe service which can be found within My Virgin Media. 1. We would like to show you a description here but the site won’t allow us. use a third-party router with your Hub in modem mode or, if already in modem mode, use in non-modem mod. Name. Reply. To fix Netflix is not working on Virgin on your website, you can flush the DNS or Domain Name System cache of the Wi-Fi network. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Navigate to the My Apps tab and select Web Safe from the menu. Virgin Media takes online safety seriously. 159 will never call you directly, but you can trust 159 to always put you through on request to your bank. Options. Click the big on/off icon to connect. Find out more here. Click Apply. Child Safe is enabled by default for new A/Cs. Anyway, I recently moved house (August) and kept the same package. Select Advanced Settings and accept the prompt; Scroll down to the Security section;. Access your bills, diagnose faults and manage your package. Malicious software can be hidden in other seemingly harmless software and downloads, such as torrents, apps or screensavers. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. More about Web Safe. Please can you look into my settings from your side too. Welcome to Virgin Media’s help and support page. 1 Kudo. Click on the Overview tab, where you have two options – Virus Safe and Child Safe. Hello, I moved home so I got a new virgin media plan, I turned off the parental controls on web safe but still I can't access to some websites like reddit, the national lottery or even some sites with adult content, I have just double checked that they were off but it doesn't seem to change anything. I've taken a look at the threads you hav. 99. I've been trawling these god forsaken forums for an hour now, and all the people with the same problem you say "okay I'm PMing you to resolve this issue". All devices would need to be re-connected to the WiFi. 220. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. Tap Install Now. 220) in case it's a local DNS issue. If you would like the Web Safe settings changed, let us know as this can be a work around for now. net Email address stopped working and been locked out for 5 days in Email a month ago Constant T3 Timeouts in Networking and WiFi 11-09-2023 Weird dropouts every 30 minutes in Networking and WiFi 16-01-2023 For best protection, we recommend using Virgin Media Internet Security and Web Safe. 168. 9. Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. Regards. in Security matters 12-10-2023I tried the usual fixes for this when searching this forum/youtube but nothing helps. Learn how you can change Web Safe settings to turn Child Safe off. If you changed the computer's network settings to use any Public DNS does that re-gain access. Site was glitchy earlier this afternoon but now seems to be work. Changing Virgin Media Web Safe Settings on Desktop/Laptop in Self Care Videos 20-08-2018 How to change your Series Link+ Settings on V6 box in Self Care Videos 11-04-2017 Troubleshooting your Virgin Media router in Help 29-07-2016Virgin Media and you have confirmed Child Safe is on. With parental controls, you can customise the settings that will control the web. Your previous Web Safe settings will remain active. Usually, malware is installed accidentally. Virgin Media offers Web Safe which is router level online protection with its broadband and TV packages. Activate Web Safe. 222. To disable Virgin Web Safe and access sites and services blocked by it: Sign in to Virgin Media. use a third-party router with your Hub in modem mode or, if already in modem mode, use in non-modem mod. Hi Trying to find a solution to why I cannot access the settings for web safe. 24/7 email & live chat customer support. 1 To set Virgin Media’s parental controls, go to My Virgin Media and select Sign in in the top corner. 2 years later this problem still persists. Virgin Mobile. . We created Web Safe for our customers to make browsing safety a no-brainer. I have just joined Virgin Media and I am trying to access some websites but get a message saying child safe settings have blocked these sites. Virgin Media. I have turned off the 'Web Safe' settings in my Virgin Media Online Security settings, both Virus Safe and Child Safe are turned off and while turning these off certain websites did come unblocked, I'm still finding an issue with this website which I desperately need to access because of my job. We recommend keeping Virus Safe on. Forgot your email address ? If you’re not using your own device, read our help on private browsing before you sign in. Options. Childsafe off but still blocking sites. This video is about how to use any website that has been blocked by Virgin Media. Open any browser and, in the address bar, type Virgin Media IP address — 192. 8. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can. Whilst Virgin Media investigate the cause consider manually setting the DNS on specific devices where some form of protection, for. Kind Regards, Steven_LNot able to access websafe_setting page (able to go to update_profile page). From there the Web Safe can be accessed and configured. Then click on parental controls and then turn it on. 1. 168. You can change this by clicking on the toggle to switch on or off when needed. Go to Settings > General, then tap Software Update. Shaun0963. My Virgin Media, making managing your account easier with all your information in one place. These are two settings — Virus Safe and Child Safe. Unless virgin is specifically blocking the IPs of your. I’ve had my broadband up and running since 10/09 and I set the account up just before then. 1. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. We think this site may be fraudulent, contain material that’s unsuitable for children or viruses that could be harmful – and so it’s been blocked by your account’s Web Safe. These are two settings – Virus Safe and Child Safe. You can get it free for 12 months by registering or signing in to your My Virgin Media account and go to. I've been trying for many days to turn off web safe but it is impossible, when I click on manage web settings I'm taken to a page that - 5360412. You need to disable Web Safe. PrivateVPN: Very fast and excellent at unblocking streaming services, including Virgin Media, Amazon Prime Video, and others. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. I called VM and after waiting nearly an hour the person on the end of the phone reassured. opens perfectly in both Firefox and in Edge. If it was a scam, they will be able to help and protect you from falling victim to fraud. Joining in. 0. com email account from a desktop email program, you'll need the IMAP and SMTP settings below: IMAP Settings. not the VM Hub. Go to Account settings, then Account details b. I'm going to send you a private message, so we can look into this for you. QuickStart, set up and connections. 168. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. 4. A similar issue raised here, Re: Websafe not blocking apps on iPhone and iPad e. 4. Any website unsuitable for children is blocked by default. I have company laptops from a Technology Consultancy, a Media Organisation and a Bank, each has a different VPN and each works flawlessly for hours on end, often all three are connected at the same time. 140 and not, the expected, 81.